Quick answers about our stones, shipping, sizing, and care.
Stones & Materials
Are your crystals real, natural stones?
Yes. Every piece is genuine natural stone — never dyed, synthetic, or imitation glass. Each one is photographed exactly as you will receive it.
Why does each piece look a little different?
Because no two natural stones are identical. Color, pattern, and size vary from piece to piece — that is the nature of real stone, and it is part of what makes each piece feel personal. The photos on each listing show the exact piece you will receive.
Can I see more photos before ordering?
Of course. Email us at xdoxms24@gmail.com with the piece you’re considering and we’ll be happy to send additional photos before you order.
Do you offer healing or medical benefits?
No. The meanings we share are symbolism drawn from centuries of tradition and folklore. They are not medical advice and are not intended to diagnose, treat, or cure anything. If you have a health concern, please consult a qualified professional.
Sizing & Care
What bead size are the bracelets?
Bead size is listed on each product page in the Energy Profile / Bead Size note. Pieces vary, so please check the individual listing.
How should I care for my crystal jewelry?
Keep your piece dry and away from perfume, lotion, and harsh chemicals. Wipe it gently with a soft, dry cloth when needed, and store it apart from harder items so the stone doesn’t get scratched. Avoid soaking it in water.
Can you resize or make a custom piece for me?
Not at the moment. Every listing is a finished piece offered exactly as shown, so what you see is what you receive. If you’re unsure about size, email us before ordering and we’ll help you decide.
Orders, Shipping & Returns
How much does shipping cost?
Worldwide flat rate of $8.99 — and shipping is free on orders over $79. It’s calculated automatically at checkout.
How long does delivery take?
Delivery time depends on your destination. We prepare and dispatch your order promptly, and you’ll receive tracking by email as soon as it ships so you can follow it the whole way. If your order seems delayed, contact us and we’ll investigate.
What is the Buy 2, Save 10% offer?
When you add any two pieces to your cart, 10% is taken off your order subtotal automatically at checkout — no code needed.
What if my order arrives damaged or not as described?
We quality-check every order before it ships. If something still arrives damaged, incorrect, or not as described, email us at xdoxms24@gmail.com within 14 days of delivery with a photo, and we’ll replace it or refund you in full.
Can I return a piece if I change my mind?
Because each listing is the exact finished piece, we’re unable to accept returns for a change of mind. If there’s anything about a piece you’re unsure of, please ask us before you order — we’re happy to help.
Still have a question? Email xdoxms24@gmail.com — we usually reply within 24 hours.